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Privacy Policy

This notice describes the privacy policy (“Privacy Policy” or “Policy”) of www.paaq.app, and PAAQ mobile application, as available on Google Play Store and Apple App Store(hereinafter referred to as the “website” or “app”) which is operated by:

Company Name: PAAQ App Limited

Registration Number: 757682

Type: Private Limited Company

Registered Office: The Black Church St. Mary’s Place Dublin 7 DUBLIN D07 P4AX Ireland

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of users and experts (collectively, “you” or“your”) who use our platform.

By accessing or using the PAAQ app, website, or any related services (collectively, the “Platform”), you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should not use the Platform.

This Privacy Policy applies to all users and experts who interact with the Platform, regardless of whether they are registered account holders or not. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

If you have any questions or concerns about our Privacy Policy or practices, please contact us at privacy@paaq.app.

TABLE OF CONTENT

index Section
1 Information collected from Users and Experts
2 Lawful basis for processing personal information
3 Use of information
4 Information Retention and Deletion
5 Information Sharing
6 Storage and Security of Information
7 Links to third party sites
8 Rights of users / experts from Australia
9 Rights of users / experts from EU, EEA, Switzerland, and UK
10 Rights of users / experts from California
11 Rights of users / experts from any other state / country
12 Responding to legal requests
13 Children Privacy
14 Opting out
15 Choice of law and Dispute Resolution
16 Questions or concerns about this Privacy Policy
17 Updates to this Privacy Policy
18 Suggestions

1. Information collected from Users and Experts

a) Personal Information: We collect personal information from users and experts to provide and improve our services. This includes:

  1. Full Name: For identification and verification purposes.
  2. Email Address: To communicate with you, send notifications, and provide customer support.
  3. Username: To create a unique identity on the Platform.
  4. Phone Number: For account verification and customer support.
  5. Profile Picture: To personalize your profile and enhance user interaction.
  6. Introduction Video: To verify your identity and provide a more engaging experience.
  7. Profession: To categorize and match your expertise or interests.
  8. Social Media Usernames: To enhance profile credibility and facilitate connections.
  9. Gender Type: To customize user interactions and improve service personalization.

b) Payment Information: For experts, we collect additional payment-related information:

  1. Bank Account Details: For processing payouts through our integrated payment platform, Stripe.
  2. PayPal Account Information: For those who prefer using PayPal for payouts.

c) Usage Information: We collect information about how you interact with the Platform, including:

  1. Device Information: Such as device type, operating system, and unique device identifiers.
  2. Log Information: Including IP address, browser type, and access times.
  3. Location Information: To provide localized services and improve the user experience.
  4. Activity Information: Such as the pages you visit, the features you use, and the actions you take on the Platform.

d) Communications: We collect information from your communications with us and other users on the Platform:

  1. Messages: Content of messages sent through the Platform.
  2. Support Requests: Details of your interactions with our customer support team.

e) App Permissions: For the mobile app, we may request access to certain permissions to enhance functionality:

  1. Media: To upload profile pictures and introduction videos.
  2. Location: To provide location-based services.
  3. Notifications: To send updates, alerts, and other relevant communications.

2. Our Lawful basis for which we use your Personal Information

You hereby acknowledge that all processing of your personal information will be justified by a “lawful ground” for processing. In most cases, processing will be justified on the basis that:

a) Consent: When you provide explicit consent for specific purposes, such as when you agree to receive marketing communications or provide feedback. You have the right to withdraw your consent at any time.

b) Performance of a contract: We use personal information necessary for the performance of our contract with you. This includes providing the services you have requested, such as to create and manage your account, process transactions, and provide customer support.

c) Legal obligations: We may process your personal information to fulfill legal obligations, such as maintaining records for tax purposes, complying with governmental requests, and protecting against legal claims.

d) Legitimate interests: We process certain information under the lawful basis of legitimate interests. This includes data processing activities carried out for the purposes of improving our services, protecting against fraud or misuse of our services, and enhancing user experience. When relying on legitimate interests, we ensure that the processing is necessary and balanced against the individual’s rights and freedoms.

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Feel free to contact us for this purpose at privacy@paaq.app.

3. Use of Information

At PAAQ, we utilize the information we collect for various purposes aimed at enhancing your user experience and providing you with our services. The ways in which we use this information include:

a) Providing Services: We use your personal information to deliver and improve our services, process transactions, and provide customer support.

b) Account Management: Your information is used to create, manage, and maintain your account, including profile updates and security measures.

c) Communication: We use your email and phone number to send you notifications, updates, and respond to your inquiries.

d) Personalization: Information such as your profession and interests is used to tailor content and recommendations to enhance your experience.

e) Payment Processing: For experts, we use payment information to process earnings and facilitate withdrawals through our integrated payout platforms.

f) Security and Fraud Prevention: We use your information to protect against, detect, and prevent fraud, unauthorized transactions, and other security issues.

g) Compliance: Your information is used to comply with legal and regulatory obligations, such as maintaining records for tax purposes.

h) Analytics: We analyse usage information to understand user behaviour, improve our services, and develop new features.

i) Marketing: With your consent, we may use your information to send promotional materials and special offers that may be of interest to you.

j) User Interaction: Information is used to facilitate interactions between users and experts, ensuring smooth communication and service delivery.

k) Feedback and Improvements: We use your feedback to enhance our services, develop new features, and improve user satisfaction.

4. Information Retention and Deletion

a) Retention Period: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

b) Account Information: Personal information associated with your account is retained for the duration of your account’s active status and for a reasonable period afterward in case you decide to reactivate your account.

c) Transaction Records: Payment and transaction information is retained for a period required by financial and legal regulations, typically up to seven years.

d) Legal Compliance: We may retain your information for a longer period if necessary to comply with legal obligations, regulatory requirements, or legal processes.

e) Data Deletion: Upon your request, we will delete your personal information from our active databases. However, we may retain certain information for record-keeping purposes, to complete transactions, or to comply with legal obligations. To request such deletion, please write to us at privacy@paaq.app.

f) Inactive Accounts: If your account remains inactive for an extended period, we may delete or anonymize your personal information in accordance with our data retention policies.

g) Backup and Archive: Deleted information may be retained in our backup and archive systems for a limited period until these systems are updated or overwritten.

h) Anonymized Data: We may retain anonymized and aggregated data indefinitely for analytical purposes, research, and business improvements, as this data does not identify individual users.

5. Sharing of Information

PAAQ takes your privacy seriously and strives to ensure that your personal information is treated with care and respect. We may share your information in the following circumstances:

a) Service Providers: We share your personal information with third-party service providers who assist us in operating our platform, processing payments, and providing customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

b) Employees: Your information may also be accessed and used by our employees to the extent necessary to perform their job functions. This includes providing customer support, developing and improving our services, and managing account and service-related activities. Our employees are bound by strict confidentiality agreements and company policies that mandate the responsible handling and protection of personal information, ensuring it is used only for legitimate business purposes and in compliance with our privacy policy and applicable laws.

c) Payment Processors: We share payment information with our payment processing partners, such as Stripe and PayPal, to facilitate transactions and payouts to experts.

d) Legal Compliance: We may disclose your personal information to government authorities or law enforcement officials if required by law, or if we believe such action is necessary to comply with legal obligations or protect the rights, safety, and property of PAAQ, its users, or the public.

e) Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

f) Analytics and Marketing: We may share aggregated and anonymized information with third parties for analytics, research, and marketing purposes. This information does not identify individual users and is used to improve our services and understand user behaviour.

g) User Interactions: Information shared between users and experts, such as questions and answers, may be visible to other users on the platform. Personal information is kept confidential unless explicitly disclosed by the user.

h) With Your Consent: We may share your personal information with third parties when we have your explicit consent to do so. This includes instances where you opt-in to receive marketing communications from our partners.

i) Preventing Harm: We may disclose your information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the safety of any person.

6. Storage and Security of Information

At PAAQ, we prioritize the security and integrity of your personal information. We implement robust measures to protect your data and ensure its safe storage. Here’s how we handle this crucial aspect:

a) Data Storage: Your personal information is stored on secure servers located in the cloud. We use Amazon Web Services (AWS) to ensure that your data is stored in a highly secure environment with robust physical and digital protections.

b) Access Control: Access to your data is restricted to authorized personnel who require such access to fulfill their responsibilities. All individuals with access to user data are bound by strict confidentiality agreements.

c) Encryption: We employ robust encryption methods to secure your data both in transit and at rest. Data transmitted between your device and our servers is protected using Secure Socket Layer (SSL) technology or similar protocols, ensuring that your personal information is safeguarded against interception or eavesdropping.

d) Security Measures: Our security measures include firewalls, intrusion detection, and continuous monitoring to identify and respond to potential threats. We employ routine security assessments to strengthen our defenses.

e) User Authentication: We use industry-standard authentication and authorization practices to confirm the identity of users and restrict unauthorized access to accounts.

f) Password Protection: We encourage strong password practices, including password complexity and periodic password updates, to enhance the security of user accounts.

g) Training and Awareness: Our team is educated on security best practices and data protection. We continuously monitor and update our procedures to respond to evolving security threats.

h) Data Breach Response: In the unlikely event of a data breach, we have a response plan in place to quickly identify, contain, and mitigate the breach. We will notify affected users as required by applicable laws and regulations.

While we implement stringent security measures, it’s important to remember that no method of data transmission over the internet or electronic storage can be completely foolproof. We continuously work to improve our security practices and remain dedicated to protecting your information.

7. Links to Other Sites

The website and app may contain links to third-party websites and online services that are not owned or controlled by us. We have no control over, and assume no responsibility for such websites and online services. Be aware when you leave the website; we suggest you read the terms and privacy policy of each third-party website and online service that you visit.

8. Rights of Users / Experts from Australia

PAAQ values the privacy and rights of our Australian users and is committed to ensuring compliance with the Privacy Act 1988. This section of our Privacy Policy outlines the rights and protections granted to Australian users under the Act.

a) Access to Personal Information: Australian users have the right to request access to the personal information we hold about them. You may request details about the information collected, how it is used, and to whom it has been disclosed. To request access, please contact us at privacy@paaq.app.

b) Correction of Personal Information: If you believe that the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request its correction. You can update your information by logging into your account or contacting us at the provided email address.

c) Consent Withdrawal: If you provided consent for the collection, use, or disclosure of your personal information, you have the right to withdraw that consent at any time. However, withdrawing consent may impact your ability to use certain features of the platform.

d) Complaints and Inquiries: If you have concerns about how your personal information is being handled or if you believe your privacy rights have been violated, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Additionally, you may contact us at privacy@paaq.app to address your inquiries and concerns.

e) Anonymity and Pseudonymity: Australian users have the option to use a pseudonym or remain anonymous when interacting with our platform, provided that it is lawful and practical to do so. However, certain interactions may require accurate identification for contractual or legal reasons.

f) Unsolicited Personal Information: If we receive unsolicited personal information that we did not request, we will take reasonable steps to determine whether it could have been collected lawfully. If not, we will delete or de-identify the information as appropriate.

g) Cross-Border Data Transfers: PAAQ may transfer personal information to countries outside of Australia. We take measures to ensure that these transfers comply with Australian privacy laws and the safeguards outlined in this Privacy Policy.

h) Privacy Complaints: If you have concerns about our compliance with the Privacy Act 1988 or the handling of your personal information, please contact us at privacy@paaq.app. We will respond promptly to address your inquiries and concerns.

We respect the rights and privacy of our Australian users and are committed to upholding the principles of the Privacy Act 1988. If you have any questions or wish to exercise your rights under the Act, please contact us using the provided email address.

9. Rights of Users / Experts from EU, EEA, Switzerland, and UK

This section of the Policy supplements the other provisions of this Privacy Policy, and applies to you if you are in the EU, the European Economic Area (EEA), Switzerland, or the UK. For the purposes of applicable law, your DATA CONTROLLER for the data collected by us to provide you with our services is:

Company Name: PAAQ App Limited

Registration Number: 757682

Type: Private Limited Company

Registered Office: The Black Church St. Mary’s Place Dublin 7 DUBLIN D07 P4AX Ireland

ALL YOUR USER INFORMATION WILL BE COLLECTED, STORED, PROCESSED AND SHARED STRICTLY IN ACCORDANCE, IN LINE AND FULL COMPLIANCE WITH THE FOLLOWING REGULATIONS:

EU and EEA:

General Data Protection Regulation (GDPR)
ePrivacy Regulation
Law Enforcement Directive
Switzerland:

Federal Act on Data Protection (FADP)
United Kingdom (UK):

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)
Depending on the applicable law, you may have one or more of the following rights in respect of your personal information:

Right to obtain information: To obtain information about how and on what basis your personal information is processed and to obtain a copy.
Right to rectification: You have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.
Right of Erasure: To erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us.
Right of restriction: To restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection.
Right to object: To object to decisions which are based solely on automated processing or profiling.
Right to ask for a copy: Where you have provided your personal information to us with your consent, to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or to obtain a copy of or access to safeguards under which your personal information is transferred outside of the UK or EEA.
Right to withdraw your consent: You have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of our services.
Request the transfer of your Personal Data: We will provide to you, or to a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Under certain circumstances, you may have the right to object, on grounds relating to your particular situation, to the processing of your personal data by us and we may be required to no longer process your personal data. Moreover, if your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. In this case, your personal data will no longer be processed for such purposes by us.

In addition to the above, you have the right to lodge a complaint with a supervisory authority for data protection. Please note that the right of access and the right to erasure do not constitute absolute rights and the interests of other individuals may restrict your right of access or erase in accordance with local laws.

We will ask you for additional data to confirm your identity and for security purposes, before disclosing data requested by you. We reserve the right to charge a fee where permitted by law. We will decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we will retain where necessary certain personal information for a limited period of time for record-keeping, accounting, and fraud prevention purposes.

To make requests under this Section, please contact us at privacy@paaq.app.

10. Rights of users / experts from California

This privacy notice section for California residents supplements the information contained in our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California. “Shine the Light” and “Eraser” Laws: Residents of the State of California may request a list of all third parties to which we have disclosed certain information during the preceding year for those third parties’ direct marketing purposes. California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA): The CCPA, as amended by the CPRA, provides California residents and/or their authorized agents with specific rights regarding the collection and processing of their personal information. CATEGORIES OF INFORMATION COLLECTED In accordance with the California Consumer Privacy Act (CCPA), we are required to disclose the categories of personal information we collect about users and experts. Below are the categories of personal information that we may collect: Identifiers: Full name Email address Username Phone number Profile picture Social media usernames Personal Information Categories Listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)): Name Contact information (email address, phone number) Payment information (bank account details, PayPal account information) Protected Classification Characteristics under California or Federal Law: Gender type Commercial Information: Transaction records Payment history Internet or Other Electronic Network Activity Information: Device information (device type, operating system, unique device identifiers) Log information (IP address, browser type, access times) Usage data (pages visited, features used, actions taken) Geolocation Data: Location information Audio, Electronic, Visual, or Similar Information: Profile picture Introduction video Recorded answers (video responses) Professional or Employment-Related Information: Profession Expertise and qualifications Inferences Drawn from Other Personal Information: Preferences and interests based on usage of the platform We collect these categories of personal information to provide, maintain, and improve our services, facilitate transactions, communicate with users and experts, ensure security and compliance, and enhance user experience. For more details on how we use your personal information, please refer to Section 3 of this Privacy Policy. Your Right to Know: California residents have the right to request that we disclose the following information to you about our collection and use of your personal information over the past twelve (12) months. We may ask you to provide certain information to identify yourself so that we may compare it with our records in order to verify your request. Upon verification, we will disclose to you: The categories of personal information we have collected about you. The categories of sources for the personal information we have collected about you. The specific pieces of personal information we have collected about you. Our business or commercial purpose for collecting or “selling” your personal information as defined by the CCPA. The categories of third parties to whom we have sold or shared your personal information, if any, and the categories of personal information that we have shared with each third-party recipient. Your Right to Opt-Out of “Sale” or “Sharing” of Personal Information:California residents have the right to opt-out of the “sale” or “sharing” of their personal information as defined by the CCPA by contacting us atprivacy@paaq.app. Please note that we do not knowingly “sell” the personal information of any individuals. If and where we are “sharing” your personal information with third parties for the purposes of cross-context behavioral advertising or profiling, you may opt-out of such sharing at any time by submitting a request atprivacy@paaq.app. Your Right to Limit Use of Sensitive Personal Information: California residents may have the right to request that businesses limit the use of any sensitive personal information to those uses which are necessary to perform the Services or for other specifically-enumerated business purposes under the CCPA, as amended by the CPRA. Please note that we do not use sensitive personal information other than as necessary to perform the Services or as specifically permitted under the CCPA. Your Right to Delete: California residents have the right to request that we delete any of the personal information collected from you and retained by us, subject to certain exceptions. We may ask you to provide certain information to identify yourself so that we may compare it with our records in order to verify your request. Once your request is verified and we have determined that we are required to delete the requested personal information in accordance with the CCPA, we will delete, and direct our service providers to delete your personal information from their records. Your request to delete personal information that we have collected may be denied if we conclude it is necessary for us to retain such personal information under one or more of the exceptions listed in the CCPA. Your Right to Correct: Under the CCPA, as amended by the CPRA, California residents have the right to request that we correct any inaccurate personal information we maintain about you, taking into account the nature of the personal information and the purposes for which we are processing such personal information. We will use commercially reasonable efforts to correct such inaccurate personal information about you. Non-Discrimination: You will not receive any discriminatory treatment by us for the exercise of your privacy rights conferred by the CCPA. To exercise any of your rights, please contact us at: privacy@paaq.app

11. Rights of users / experts from other State / Country

For the purposes of the applicable law, your Data Controller is:

Company Name: PAAQ App Limited
Registration Number: 757682
Type: Private Limited Company
Registered Office: The Black Church St. Mary’s Place Dublin 7 DUBLIN D07 P4AX Ireland

Depending upon the laws of your jurisdiction, you may be eligible for some or all of the following rights in respect of your personal information:

  1. Right to obtain information: You may have a right to obtain information about how and on what basis your personal information is processed and to obtain a copy.
  2. Right to rectification: You may have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.
  3. Right of Erasure: You may have the right to erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us.
  4. Right of restriction: You may have the right to restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection.
  5. Right to object: You may have the right to object to decisions which are based solely on automated processing or profiling.
  6. Right to ask for a copy: Where you have provided your personal information to us with your consent, you may have the right to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or to obtain a copy of or access to safeguards under which your personal information is transferred outside of your jurisdiction.
  7. Right to withdraw your consent: You may have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of our services.
  8. Request the transfer of your Personal Data: If you so have this right, we will provide to you, or to a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right may only apply to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

To make such requests, please contact us at privacy@paaq.app. Please note, we reserve the right to reject the request if you are not entitled to the right that you request to enforce.

12. Responding to Legal Requests

PAAQ may disclose your personal information in response to legal requests from governmental authorities or law enforcement officials, or as required by applicable laws and regulations. This includes complying with subpoenas, court orders, or other legal processes, and protecting our rights, property, and safety, as well as the rights, property, and safety of our users and the public. We will take reasonable steps to notify you of such requests, to the extent permitted by law, and will only disclose the minimum amount of information necessary to comply with the legal requirement. Our priority is to ensure that your personal information is handled with the utmost care and in accordance with legal obligations.

13. Children Privacy

PAAQ does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe that a child under 13 may have provided us with personal information, please contact us immediately at privacy@paaq.app so that we can take appropriate action.

14. Opting Out

a) Marketing Communications: You can opt out of receiving marketing emails and other promotional communications from us by following the unsubscribe instructions provided in those emails or by contacting us at privacy@paaq.app. b) Personalized Advertising: To opt out of personalized advertising, you can adjust your device settings to limit ad tracking or use opt-out tools provided by advertising networks and third-party service providers. c) Cookies: You can manage your cookie preferences and opt out of certain types of cookies through your browser settings. Please note that disabling cookies may affect the functionality of the PAAQ platform. d) Data Sharing: If you do not want us to share your personal information with third parties for their direct marketing purposes, you can opt out by contacting us at privacy@paaq.app. e) Account Deactivation: You can deactivate your PAAQ account by contacting our support team atuser@paaq.app. Deactivating your account will stop all data collection associated with your account. f) Notifications: To opt out of push notifications from the PAAQ app, you can adjust the notification settings on your mobile device. g) Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time by contacting us at privacy@paaq.app. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

15. Choice of Law and Dispute Resolution

Unless provided by the relevant statute, rules, or directives applicable to the jurisdiction in which you reside, in case of any disputes, issues, claims or controversies arising out of or in relation to your use of the website or our services, the governing law and dispute resolution mechanism as provided in the Terms of Service / Expert Terms (as may be applicable to you) shall apply to this Privacy Policy as well.

16. Questions or concerns about this Privacy Policy

In the event you have any grievance regarding anything related to this Privacy Policy, or other policies or content of PAAQ, in that case you may freely write your concerns through your registered email to Grievance Officer/Designated Representative at below:

Email: privacy@paaq.app

Postal: The Black Church St. Mary’s Place Dublin 7 DUBLIN D07 P4AX Ireland

17. Updates to this Policy

PAAQ may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our platform and indicating the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the PAAQ platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

18. Welcoming of Suggestions

We welcome your comments regarding this Privacy Policy. Please write to us at privacy@paaq.app. Last updated on August 01, 2024
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